Service manager

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Service Manager

"Service companies live or die by the high quality of service they provide. Get an information technology solution that supports every aspect of your service business with Columbus Service Manager.”-- Beata Roszykiewicz, CM, Columbus IT Poland.

Customers expect prompt, reliable, affordable service. Columbus IT has developed a software solution that works with Microsoft Dynamics AX, the leading ERP technology for mid to-large size business. For your MSO, choose columbus Service Manager.

Columbus Service Manager was developed by experts - men and women who've worked in the service industry, and know the features you need in a software solution your employees can use. It's designed to be the only system you need to run your service business - and run it well. 

Improve Your Profitability

Service industry margins are often razor-thin, because of fixed costs, variable revenues, and issues with debtors. The comprehensive Columbus Service Manager solution enables you to stay on top of your business while managing costs. 

With Columbus Service Manager, you'll have detailed, easy-to-interpret reports on service information you can use to analyze your business and improve your customer service levels. You'll also be able to use this information to increase the efficiency of the resources in your organization. Once you know where demand is, and where your money is going, you can reduce your inventory and manage your turnover. 

By improving the efficiency and speed of your business workflow, Columbus Service Manager gives you better control over debtors. You'll be able to manage accounts before they turn delinquent. 

Managing Every Part Of Your Service Business

Columbus Service Manager has been designed to work with you to handle every aspect of your service business. The easy-to-use applications give you direct control over:

  • Contracts, including discounts, payment plans, and service information.
  • Products, with the ability to create bills of material.
  • An exchange pool, so you can track loaners and replacement items (including replacement inventory).
  • Service, based on consumption, fixed price, or both.
  • Service jobs, from estimates to budget, to dispatch.
  • A help desk, to provide hotline telephone support.
  • Consumption goods - reminders for supplementary product offers that increase revenue.
  • Job planning, using a group job planning calendar.
  • Service vehicle and tool management, to ensure your resources are available and used efficiently.
  • Project management, where you collect turnover and cost information for deferral or analysis of long-term projects.

Columbus Service Manager is a single, unified system for managing all of your service needs. We developed it because we know your industry, and we speak your language.

Next steps

Did you know?

"CIOs and COOs are looking for lower costs and superior execution to compete for consumer dollars, especially in service industries. Drivers include new service models, demanding consumers, and relentlessly competitive markets." - "Sourcing in the Right Light", Optimize Magazine, June 2003, Issue 20.
 

Customer Story


L'Etoile L'Etoile
With more than 150 stores across Russia the perfume and cosmetics chain “L'Etoile” has experienced nothing but growth since they opened the first store in Moscow in 1997. In order to manage and support their future growth they have recently contracted Columbus IT Partner to implement Retail Manager for Microsoft Axapta. «Before Axapta we...
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