Makita: Success takes them from XAL to Navision

The partnership between Columbus and Makita reaches back to 1998 when the first Concorde XAL-solution (now Microsoft Business Solutions XAL) was implemented. When Makita in 2003 needed to upgrade to Microsoft Business Solution Navision the choice was simple.

“Columbus is a partner that has stood the test of time”, says Larisa Teniayeva from Makita. “We've been working together with them for several years and they have never let us down. I'd like to point out their superb professional skills, their flexibility and their client-oriented approach, their constant readiness to help and their determination to get the job done. Our cooperation is like wine, it gets better year by year.”

Fast and automated

Makita chose to replace their existing XAL-system with the advanced Microsoft Business Solutions Navision. The deadlines for the implementation were very tight but the Columbus team rose to the occasion: With in one month all key business operations were running on the Navision-system. The solution has allowed Makita to computerize a number of processes in financial control (fixed assets and salary management) and customer relationship management (sales and purchase planning, supplier and customer account management). The Navision solution has also automated product service support operations such as handling defective products, decision making on warranty/non-warranty repairs, repair pricing, invoicing and customer payment control, parts and component stock management.

More users, more efficiency

The Navision implementation has not only computerized a large number of Makita's business operations it has also made it possible extend the number of users. This is important since the rapidly growing success of Makita in Russia is steadily increasing the workload on each employee.

“The Navision-solution optimizes our working hours”, says Larisa Teniayeva. “It increases our efficiency and this leads to better customer service”.

Long term partnership

“Being chosen to implement a significant IT-system is always an honor”, says Pavel Zakoryukin, Director of Manufacturing division from Columbus IT Partner in Moscow. “But in Makita's case we have been a partner for many years and helping them to move to the next level is truly a great experience for all of us. We know Makita will continue to do well and we strive to be there for them, what ever their needs may be.”

About Makita

Makita is an international manufacturer of power tools such as drills, saws, nailers, compressors and many other types. They established a representative sales and distribution office in Russia in 1997. Rapid growth in sales and market share paved the way for turning the office into a fully fledged company.