Professional Services
Customer service, speed, and service costs are the key factors to manage to ensure your profitability. Your business has to be centered around turning over customers as quickly and economically as possible, while providing excellent service so that they come back and become lifelong customers.
So many aspects of your service business, aside from the actual work itself, are repetitive - invoicing, administration, payroll, and others. With a Columbus IT Service solution, your systems will take care of the administration, leaving your employees more time to take care of the customer - and your profits.
Automating Your Service Business
Columbus IT provides you with a range of solutions, depending on your company size and needs. And, no matter what solution you choose, it can be easily customized to work exactly the way you do. Because we have a library of over 5,000 custom modules, chances are we've already done the customization work before. Even better, we also have the configurable vertical solutions software developed by our own in-house software division. You save time and money during implementation, and get the highest quality assurance by buying right from the source. We know your industry enough to know that no professional service organization is alike. We also know that, chances are, you struggle with increasingly complex projects and challenging competition, and your need is greater than ever to make the best use of your internal resources.
Handling Every Aspect of Your Service Operation
Our solution is designed to take over or assist you in your everyday service tasks, including:
- Service contracts
- Payment plans
- Exchange management ("loaners")
- Usage tracking
- Service jobs
- Help desk system
- Up-selling and cross-selling
- Job planning
- Resource allocation
- Project management
- Barcode management
With the To-Increase solution for professional services, you can:
- write more effective proposals in less time
- maintain better management of contracts and projects
- track and achieve strategic goals
- identify and solve the problems that lead to late deliveries and cost overruns
- invoice faster
- and more
Features include tools such as Assignment Management, which enables companies to plan time and resources for multiple assignments in the same project, Project Management, which allows users to track documents in and out of the project, and Time and Expenses, which makes it easier to accurately manage bills, allowances, resources, and more.
Industry-Standard Solutions
Columbus IT Service solutions are based on one of the following, depending on your needs:
- Columbus Service Manager for Microsoft Dynamics AX, developed by
- A mobile computing solution from Expandit A/S that handles ”electronic service reports” on the Web, laptops, or PDAs/handheld units.
If you need to handle processes, planning and time registration over the Internet, we offer a web-based solution.
Download the PDF fact sheet on Columbus Service Manager
Next Steps
- Discover Dynamics NAV and Dynamics AX.
- Find out about our exclusive DIAMOND implementation method
- Contact us
Vraa Dampvaskeri